How multigenerational traits dictate thinking
Rask tells the story of two Generation Z interns at BridgeWorks. Both were given money and complete freedom to plan a dinner for the organization, and there was an emphasis on including dessert with the dinner. Their millennial supervisors felt both employees were providing a welcome, fun opportunity for the interns. The interns, however, were overwhelmed by the freedom and lack of direction. They floundered and skipped over the dessert portion of the meal altogether because they were nervous about choosing the “wrong” item.
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The moral of the story is that where one generation might welcome an experience, another might feel fear at the same opportunity. Those in managerial positions should be mindful that just because you like to be managed a certain way does not mean your employees will appreciate the same style.
At times, even small interactions can contribute to multigenerational workplace conflict. Workers might ask “Why is this millennial/Gen Z’er texting me?” “Why is my baby boomer boss so snappy and rude in emails?” Of course, millennials and Generation Z are used to communicating digitally and have honed their communication skills through these mediums. Baby boomers, on the other hand, did not grow up with email or text message and opt to communicate in a style that feels efficient, taking on a “short and snappy” style.